Privacy Policy

Welcome to Pequod's Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pequods-pizza.click, place an order, or otherwise interact with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

This Privacy Policy applies to all information collected through our website (pequods-pizza.click), as well as any related services, sales, marketing, or events (collectively referred to as the "Services").

1. About Us

Pequod's Pizza operates as a food service business based in the United States. We take your privacy seriously and have designed this policy to comply with applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable U.S. consumer protection regulations.

2. Information We Collect

We collect information about you in various ways when you interact with our Services. Understanding what data we collect helps you make informed decisions about sharing your information with us. Below is a comprehensive overview of the categories of information we may gather.

2.1 Personal Information You Provide Directly

When you voluntarily provide information to us — such as when you place an order, create an account, subscribe to our newsletter, contact us, or participate in promotions — we collect personal information that may include:

• Contact Details: Your full name, email address, mailing address, billing address, and phone number.
• Account Credentials: Username, password (stored in encrypted form), and security questions if you create an account on our platform.
• Order Information: Details about the food items you order, special dietary requests, delivery instructions, and order history.
• Payment Information: Credit card numbers, debit card numbers, billing addresses, and other financial data necessary to process your transactions. Note: full payment card details are processed by our PCI-DSS compliant third-party payment processors and are not stored on our servers.
• Communications: Any messages, feedback, reviews, or correspondence you send to us via email, contact forms, or customer support channels.
• Promotional Preferences: Preferences you set regarding receiving marketing communications, promotional offers, and loyalty rewards.

2.2 Information Collected Automatically

When you visit or use our website, certain information is collected automatically through standard internet technologies. This usage data helps us improve the performance and security of our Services.

• Device Information: Device type (desktop, mobile, tablet), operating system, browser type and version, screen resolution, and device identifiers.
• Log Data: IP address, referring URLs, pages visited, time and date of your visit, time spent on each page, and clickstream data.
• Location Data: General geographic location derived from your IP address (city, state, country). We may also collect more precise location data with your explicit permission, for example, to provide delivery estimates.
• Cookies and Tracking Technologies: Information collected via cookies, web beacons, pixel tags, and similar tracking technologies (see Section 8 for more details).

2.3 Information From Third Parties

We may receive information about you from third-party sources, which we combine with the information we have already collected. These sources include:

• Social Media Platforms: If you connect your social media account or log in via a social media platform (e.g., Facebook, Google), we may receive basic profile information such as your name, profile photo, and email address, as permitted by that platform's privacy settings.
• Analytics Providers: Third-party analytics services (such as Google Analytics) that provide aggregated data about how users interact with our website.
• Delivery Partners: If you use a third-party delivery platform integrated with our ordering system, we may receive order and contact information to fulfill your request.
• Marketing Partners: Information from advertising networks and marketing partners to help us better understand our customer base and deliver relevant promotions.

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes. All use of your personal information is grounded in a valid legal basis, including your consent, fulfillment of a contract, compliance with a legal obligation, or our legitimate business interests.

3.1 Providing and Managing Our Services

• Processing and fulfilling your food orders, including coordinating delivery or pickup logistics.
• Creating, maintaining, and managing your customer account.
• Processing payments and preventing fraudulent transactions.
• Sending order confirmations, receipts, and updates about your order status via email or SMS.
• Providing customer support and responding to your inquiries, complaints, or feedback.

3.2 Improving and Personalizing Our Services

• Analyzing website usage patterns to improve the design, functionality, and content of our website.
• Personalizing your experience by displaying relevant menu items, offers, and content based on your order history and preferences.
• Developing new features, products, and services based on customer feedback and behavioral data.
• Conducting internal research and analytics to understand customer trends and preferences.

3.3 Marketing and Promotional Communications

• Sending you promotional emails, newsletters, special offers, discounts, and information about new menu items — but only if you have opted in to receive such communications.
• Administering contests, sweepstakes, loyalty programs, and other promotional activities.
• Delivering targeted advertisements on our website, social media platforms, and third-party advertising networks, based on your interests and browsing behavior.
• Measuring the effectiveness of our marketing campaigns and promotional activities.

Opt-Out: You may opt out of receiving marketing emails at any time by clicking the "unsubscribe" link included in each email, or by contacting us at [email protected]. Please note that even if you opt out of marketing communications, we may still send you transactional or service-related messages (e.g., order confirmations).

3.4 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations.
• Responding to lawful requests from courts, law enforcement agencies, regulatory authorities, or other governmental bodies.
• Enforcing our Terms of Service and other legal agreements.
• Protecting the rights, property, and safety of Pequod's Pizza, our customers, and the public.
• Detecting, preventing, and addressing fraud, security breaches, and other harmful or illegal activities.

4. Sharing Your Information With Third Parties

We respect your privacy and do not sell, rent, or trade your personal information to third parties for their independent marketing purposes. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to perform services on our behalf. These service providers have access to your personal information only as needed to perform their functions and are contractually obligated to protect your data. Categories of service providers include:

• Payment Processors: To securely process your payment transactions (e.g., Stripe, Square, PayPal).
• Delivery Partners: To coordinate the delivery of your food orders to your specified address.
• Technology and Hosting Providers: To host and maintain our website, database infrastructure, and IT systems.
• Analytics Providers: To analyze website usage and improve our Services (e.g., Google Analytics).
• Email and Communication Providers: To send transactional and marketing emails on our behalf.
• Customer Support Platforms: To manage and respond to customer service inquiries.
• Advertising Networks: To deliver targeted ads and measure advertising effectiveness.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in response to valid legal processes, including:

• Compliance with a court order, subpoena, or government investigation.
• Requests from federal or state regulatory agencies exercising their lawful authority.
• Situations where we believe disclosure is necessary to prevent imminent physical harm or financial loss.
• Situations where disclosure is necessary to detect, investigate, or prevent fraud or other illegal activities.

4.3 Business Transfers

In the event that Pequod's Pizza undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of its assets, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you via email or a prominent notice on our website before your personal information becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your personal information with third parties for any other purpose with your explicit consent. You have the right to withdraw your consent at any time.

5. Data Security

Pequod's Pizza takes the security of your personal information very seriously. We implement a combination of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, use, alteration, or disclosure.

5.1 Security Measures We Employ

• Encryption: We use industry-standard Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Access Controls: Access to personal information is restricted to authorized personnel who need it to perform their job functions. All employees with access to personal data are bound by confidentiality obligations.
• Password Security: User passwords are stored using strong, one-way cryptographic hashing algorithms. We do not store plain-text passwords.
• PCI-DSS Compliance: Payment card information is handled by our payment processors in accordance with the Payment Card Industry Data Security Standard (PCI-DSS).
• Regular Security Audits: We conduct periodic reviews and audits of our security practices, systems, and infrastructure to identify and address vulnerabilities.
• Incident Response: We maintain a data breach response plan. In the event of a security incident that affects your personal information, we will notify you and relevant authorities as required by applicable law.

6. Your Privacy Rights

Depending on your state of residence, you may have certain rights with respect to your personal information under applicable U.S. law. We are committed to honoring these rights and providing you with clear mechanisms to exercise them.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, the CCPA (as amended by the CPRA) grants you the following rights:

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for which it is used, and the third parties with whom it has been shared.
• Right to Delete: You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions (e.g., information needed to complete a transaction, comply with a legal obligation, or exercise free speech).
• Right to Correct: You have the right to request that we correct inaccurate personal information we hold about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising. To exercise this right, please contact us at [email protected].
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information (e.g., financial data, precise geolocation) to purposes necessary to provide our Services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you services, charge you different prices, or provide a different quality of service because you exercised your rights.
• Right to Data Portability: You have the right to receive a copy of your personal information in a portable and, to the extent technically feasible, readily usable format.

6.2 General Privacy Rights for All U.S. Users

Regardless of your state of residence, we extend the following privacy rights to all users of our Services:

• Access: You may request access to the personal information we hold about you by logging into your account or contacting us directly.
• Correction: You may update or correct your personal information at any time through your account settings or by contacting us.
• Deletion: You may request the deletion of your account and associated personal information, subject to our data retention obligations.
• Opt-Out of Marketing: You may opt out of promotional communications at any time as described in Section 3.3.

6.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable consumer request to us using one of the following methods:

• Email: [email protected] (please include "Privacy Rights Request" in the subject line)
• Website: pequods-pizza.click

We will acknowledge your request within 10 business days and fulfill it within 45 calendar days. If we require more time, we will notify you of the extension (up to an additional 45 days) and the reason for the delay. We may need to verify your identity before processing your request. You may also designate an authorized agent to submit a request on your behalf; the agent must provide written authorization signed by you.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. The specific retention periods we apply depend on the category of data and the purpose for which it was collected.

When your personal information is no longer needed, we will securely delete or anonymize it in a manner that prevents reconstruction or identification.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, personalize content, and deliver targeted advertisements. This section provides a brief overview of our cookie practices. For detailed information, please refer to our full Cookie Policy available on our website at pequods-pizza.click.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the website to function properly. They enable core functionality such as security, network management, shopping cart operations, and account access. You cannot opt out of these cookies.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often and whether error messages are encountered. This data helps us improve how our website works. All information collected is aggregated and anonymous.
• Functionality Cookies: These cookies allow our website to remember choices you make (such as your preferred location, language, or previously saved items) to provide a more personalized experience.
• Targeting and Advertising Cookies: These cookies are used to deliver advertisements that are more relevant to you and your interests. They also help limit the number of times you see an ad and measure the effectiveness of advertising campaigns. They are placed by third-party advertising networks with our permission.

8.2 Managing Your Cookie Preferences

You can control and manage cookies in several ways. Most web browsers allow you to refuse or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website and your ability to place orders. You may also opt out of interest-based advertising by visiting the Digital Advertising Alliance (DAA) opt-out page at optout.aboutads.info or the Network Advertising Initiative (NAI) opt-out page at optout.networkadvertising.org.

9. Children's Privacy

Pequod's Pizza does not knowingly collect personal information from individuals under the age of 13. Our Services are directed to a general audience and are not intended for use by children. In accordance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect, use, or disclose personal information from children under 13 without verifiable parental consent.

Users under the age of 18 should use our Services only with the involvement and consent of a parent or legal guardian. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at [email protected], and we will take prompt steps to delete such information from our records.

If we learn that we have inadvertently collected personal information from a child under 13, we will delete that information as quickly as possible. We reserve the right to request age verification information at any time to ensure compliance with this policy.

10. International Data Transfers

Pequod's Pizza is based in the United States, and we primarily process and store your personal information within the United States. If you access our Services from outside the United States, please be aware that your information may be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your country of residence.

In the event that we engage service providers or business partners located outside the United States who process personal information on our behalf, we take appropriate contractual and technical measures to ensure your data is protected in accordance with applicable law. These measures may include the use of standard contractual clauses, data processing agreements, or other legally recognized transfer mechanisms.

By using our Services and providing your personal information, you acknowledge and consent to the transfer, processing, and storage of your information in the United States and other countries as described in this policy.

11. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, or integrated services (such as delivery apps or review platforms) that are not operated or controlled by Pequod's Pizza. This Privacy Policy does not apply to those third-party websites or services. We encourage you to review the privacy policies of any third-party sites you visit, as we are not responsible for their privacy practices or the content they contain.

When you interact with third-party integrations on our website (such as Facebook Like buttons, Google Maps, or social login features), those third parties may also collect data about your visit in accordance with their own privacy policies.

12. Do Not Track Signals

Some browsers transmit "Do Not Track" (DNT) signals to websites. Because there is currently no industry consensus on how to respond to DNT signals, our website does not currently alter its data collection or usage practices in response to DNT signals. However, you can control cookie-based tracking as described in Section 8.2. We will continue to monitor developments regarding DNT standards and update our practices accordingly.

13. FTC Act Compliance and Consumer Protection

Pequod's Pizza operates in compliance with the Federal Trade Commission Act (FTC Act) and the consumer protection regulations enforced by the Federal Trade Commission (FTC). We are committed to:

• Engaging in fair and honest data practices that are consistent with the representations made in this Privacy Policy.
• Not engaging in deceptive acts or practices in connection with the collection, use, or disclosure of consumer information.
• Providing consumers with clear and conspicuous notice about our privacy practices.
• Honoring consumer choices and preferences regarding the use of their personal information.
• Maintaining reasonable data security practices to protect consumer information from unauthorized access or disclosure.

If you believe we have engaged in any unfair or deceptive practice in connection with your personal information, you have the right to file a complaint with the Federal Trade Commission (FTC) at reportfraud.ftc.gov or by calling 1-877-FTC-HELP (1-877-382-4357).

14. How to File a Privacy Complaint

If you have concerns about how we handle your personal information, we encourage you to contact us first so we can work to resolve your complaint directly. We take all privacy complaints seriously and will respond promptly.

14.1 Contact Us Directly

You may submit privacy-related complaints or inquiries to us using the following contact details:

We will acknowledge your complaint within 5 business days and work to resolve it within 30 calendar days. If a more complex investigation is required, we will notify you of the expected resolution timeline.

14.2 Filing a Complaint With Regulatory Authorities

If you are dissatisfied with our response to your privacy complaint, or if you believe your privacy rights have been violated, you have the right to file a complaint with the appropriate regulatory authority:

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how we use your personal information, we will notify you by:

• Sending an email notification to the address associated with your account;
• Displaying a prominent notice on our website; or
• Requesting your renewed consent, where required by law.

Your continued use of our Services after the effective date of any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

16. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to reach out to us. We are here to help.